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ITIL Foundation


ITIL, stands for Information Technology Infrastructure Library framework is helping many organizations standardize the selection, planning, delivery and support of IT services. The goal is to improve efficiency and achieve predictable service levels. ITIL guidelines and best practices align IT actions and expenses to business needs and change them as the business grows or shifts direction. ITIL is globally acclaimed certification which is the route for many management people to achieve new roles in the company. .

Course Duration: 18-20 Hours ITIL Foundation

  • 18-20 Hours extensive Training
  • Video recording of the sessions
  • ITIL certified and expert trainerswith real work experience
  • Study Material
  • Interview Questions
  • Real time case implementations
  • Resume Modification – Convert existing experience to show ITIL Experience
  • 100% Job assistance
  • Assured Global ITIL Foundation Certification

ITIL Foundation Course Details

Module 0: 30 Minutes

  • Introduction to ITIL
  • Course Objective and Expectation setting
  • Course Agenda
  • ITIL V3 Certification Roadmap
  • ITIL Service Management Framework

Module 1: 90 Minutes

  • Service Management as a Practice
  • Why ITIL?
  • Concept of Service
  • Concept of Value (utility & warranty)
  • What is Service and its types
  • Concept of Service Management
  • ITIL Service Lifecycle
  • Service Provider Model
  • What is a Process?
  • Process characteristics
  • Function – overview
  • RACI Model and Chart
  • Sample Questions

Module 2: 60 Minutes.

  • ITIL Service Lifecycle – Service Strategy
  • Goals and Objective
  • Scope of Service Strategy
  • Value to Business
  • Process areas – Service Strategy (Scope, Purpose, Objective, Values)
    • a. Demand Management
    • b. Financial Management
    • c. Service portfolio Management
    • d. Business Relationship Management
  • Sample Questions – Service Strategy

Module 3: 90 Minutes

  • ITIL Service Lifecycle – Service Design
  • Goal and Objective of Service Design
  • Scope of Service Design
  • Value to Business
  • 4 Ps of Service Design
  • Five Major Aspect of Service Design
  • Process Areas – Service Design
    • a. Design Co-ordination
    • b. Service Level Management
    • c. Service Catalog Management
    • d. Availability Management
    • e. Capacity Management
    • f. IT Service Continuity Management
    • g. Information Security Management
    • h. Supplier Management
  • Sample Questions

Module 4: 60 minutes

  • ITIL Service Lifecycle – Service Transition
  • Service Transition – Objective 7 Scope
  • Service Transition Goal
  • Value to Business
  • What is Change?
  • Service Change

Module 4: Cont... 60 Minutes

  • Process Area – Service Transition
    • a. Transition Planning & Support
    • b. Change Management
    • c. Change Evaluation
    • d. Release & Deployment Management
    • e. Service Validation & Testing
    • f. Service Asset & Configuration Management
    • g. Knowledge Management
  • Sample Questions

Module 5: 90 minutes

  • Day 1 Recap
  • ITIL Service Lifecycle – Service Operation
  • Service Operation – Goal, Objective, Scope
  • Value to Business
  • Process Areas – Service Operation
    • a. Event Management
    • b. Incident Management
    • c. Problem Management
    • d. Request Fulfillment
    • e. Access Management
  • Sample Questions

Module 6: 60 Minutes

  • ITIL Service Lifecycle – Continual Service Improvement
  • CSI – Goal and Objective
  • CSI – Value to Business
  • The Deming Cycle
  • CSI Register
  • CSI Approach
  • Seven step Improvement Process

Module 7: 60 Minutes

  • Service Operations – Functions
  • Types of Functions
  • Service Desk Function
  • Types of Service Desk
  • Technical Management Function
  • IT Operations Management Function

Module 8: Technology Architecture: 30 Mins.

  • Service Automation
  • Why Service Automation?
  • Benefits
  • Preparing for Automation
  • Selecting tools
  • Exam: 60 Minutes

  • ITIL Expect , PMP, Six Sigma certified professional with 11+ years of IT industry experience
  • Executed diverse IT management roles like Operations Manager, Service Transition Manager, Management Consulting Expert, Program Manager
  • Professional training provider to Corporate
  • Experienced professionals not satisfied with current job profile and seeking management positions
  • Business Analyst
  • Manager’s for getting the global certification
  • Adding brand value with the global certification tag
  • Over 2,500 Candidates trained via Classroom, Corporate and Online Training’s.
  • Work on real time scenarios as faced in the MNC’s.
  • Work on real time Data
  • Learn from Experienced professionals working as Technical Lead and Managers in MNC.
  • Attend free Demo and decide
  • 24*7 Support via chat, mobile and Email.
  • Get help in Python Global Certification.
  • Get Study material, Interview Questions, Software
  • Resume Modification to update existing skills with upto 3 years of ETL Testing experience
  • 100% Job Assistance.

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